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Shipping & Returns

Shipping policy

1. Please confirm your shipping address before paying for it, you had better leave the correct phone number & valid email address for contacting. After purchase, please check your email for update informations.

2. Items are generally shipped out within 2 working days after the payment has been confirmed (Sat. & Sun. and most national holidays excluded).

3. Total amount of the order over GBP65, it is free shipping to worldwide. If less than GBP65,customer need to pay some shipping fee.

4. Once we ship your package, we will send you the tracking number once it is available. Package transitting time normally takes 7 to 10 business days, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.

Cancel Order Policy

If you want to cancel the order, please contact us www.longchamp-outlet.com.co within 12 hours after place the order, before the order has been dispatched. If you insist to cancel your order, Please note: the credit card refund handing fee is 15%(this is not we charge you, it is the bank refund handling charge), and 10% non-refundable credit card charge will be deducted from the credit amount. But so sorry that we are not able to cancel an order after it is shipped out. Hope you can understand this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Return Policy

If any quality problem, you want to return the item, please contact us within 7 days after received the parcel. Please provide your name and order No. when contacting us. We will inform you the return address ( Please do not return the packages to the address on the delivery receipt directly). If you return the order without our permission, you must undertake all the responsibility.

All return items must keep their original condition not worn, altered or washed, with all tags attached and should be sent via trackable method, such as US Mail Delivery Confirmation, UPS, DHL or Fedex. We won't take any responsibility if the package lost during transit. Please note: if you want to return the item, you need to bear the shipping fee which we undertook when we shipped the parcel, And you also have to pay the return fee! 20% restocking fee and 10% non-refundable credit card charge is deducted from the credit amount.

Exchange Policy

If you want to exchange the item, please contact us www.longchamp-outlet.com.co within 7 days after signed for the parcel. Please contact us with your name and order No.. Then we will inform you the return address (Do not send the packages to the address on the delivery receipt directly).You can change to the equivalent item. If you want to exchange to more expensive item, you have to pay price spread. All exchange products, must keep their original condition not worn, altered or washed, with all tags attached. You need to pay 20% restocking fee, and resend shipping fee use western union. Customer should bear the return fee and all the responsibility if the parcel lost during transit.

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